Important Information
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Order Cut-Off Time: 15:00 GMT
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Order Processing Time: 1–2 days (Monday to Friday)
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Shipping Time: 4–6 days (Monday to Friday)
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Total Delivery Time: 5–8 business days (Monday to Friday)
- Free Delivery: Available for all orders within the United Kingdom.
Shipping Process
After placing your order, you’ll receive an initial confirmation email. Processing usually requires 1–2 working days (Monday to Friday). Once your shipment has been sent out, you’ll get another email with tracking information so you can follow your delivery. The estimated delivery time is around 4–6 working days (Monday to Friday).
Possible Delays
Although we strive to provide timely delivery, unforeseen delays may occasionally occur due to external circumstances. If your package hasn’t arrived within the expected delivery timeframe, please allow up to 3 extra business days (Monday to Friday). If your order still hasn’t been received after this period, please contact us at support@charlesmith.com so we can look into the matter further.
Cancellations
If you wish to cancel your order, please reach out to us as soon as possible at support@charlesmith.com
Kindly note that cancellations are no longer possible once the order has been shipped.
Damaged or Incorrect Items
If you receive a damaged item or one that doesn’t match your order, please email us immediately at support@charlesmith.com with photos of the issue. We’ll review your request promptly and arrange a replacement.
Get in touch! We would love to hear from you. Reach us by email, phone, or through our contact form.
Customer Services Hours:
Monday to Friday: 9:00-18:00 GMT
Email: support@charlesmith.com
Phone: +447441422796
Contact Form: Click Here
CharleSmith is operated by FINE BRANDS LTD, a company based in the United Kingdom.
Company Number: 16752404
Address: 71-75, Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom